Ericsson launches AI-based managed services for telcos
The new offering uses AI and automation to address telecom operators’ complexity challenges
Ericsson has launched a new artificial intelligence-based managed services offering for communications service providers.
The new offering, dubbed Ericsson Operations Engine, is an end-to-end managed services operating model that, through artificial intelligence and automation, “reimagines network and IT operations, network design and optimization, and applications development and maintenance,” the Swedish vendor said.
The vendor also said that the Ericsson Operations Engine addresses service providers’ managed services complexity challenges as the industry moves to the reality of 5G and the internet of things.
The Ericsson Operations Engine uses AI, automation and data insights to address targeted business outcomes for service providers such as enhanced customer experience, revenue growth and efficiency, Ericsson said.
“Networks are quickly becoming significantly more complex to operate as we introduce IoT and 5G at scale, and virtualize core networks, while aiming to enhance user experience at the same time,” said Peter Laurin, senior VP and head of managed services for Ericsson. “The Ericsson Operations Engine enables us to create sustainable differentiation for our managed services customers as it evolves operations from being network-centric to user experience-centric. It fundamentally changes our way of operating networks from reactive to proactive, leveraging data, automation and artificial intelligence.”
“Managed services will play a significant role in the service providers transformation initiatives taking place worldwide,” said Curtis Price, program VP for infrastructure services at analyst firm IDC. “Nearly 65% of service providers indicate that managed services will be key in addressing their main operational concerns around customer satisfaction – improving customer experience is the number one factor that will influence service providers use of managed services – revenue growth and cost efficiency. It’s also clear that advanced technologies like AI, automation and analytics represent the underlying pillars for supporting and enabling operational transformation through managed services partnerships.”
Other vendors are also turning to AI in order to transform service provider operations. Last year, Chinese vendor Huawei unveiled the company’s new artificial intelligence strategy as well as its AI portfolio.
Huawei’s AI portfolio includes a new Ascend series of AI chips, as well as new products and cloud services that are built on Ascend chip capabilities.
The Chinese company highlighted that AI has become a new general-purpose technology, and it expects AI to change all industries and organizations on earth.