HomeEnterpriseIoT connects ice cream machines for after-sales monitoring

IoT connects ice cream machines for after-sales monitoring

Telenor provided IoT solution set for manufacturer

Carpigiani,  an Italian-based manufacturer of machines for gourmet ice creams, had improved some key business processes through the implementation of an IoT solution provided by Nordic firm Telenor Connexion.

The company manufactures more than 10,000 ice cream machines every year, and export them mainly around the world to customers spanning from small ice cream shops to multinational fast-food brands.

Factors like heavy usage and hygienic requirements give rise to recurring maintenance and costly downtime. Carpigiani solved this problem for their customers through optimized maintenance on actual usage, via a connected after-sales service monitoring system called Teorema.

The Italian company needed a managed connectivity solution to guarantee that the firm’s after-sales service monitoring system, could be securely deployed in order to achieve optimum maintenance of the machines.

To achieve this, Telenor Connexion delivered a smart IoT solution using embedded SIMs for IoT managed connectivity. Telenor said that the IoT solution provides global coverage and is highly flexible in terms of SIM card volumes.

Carpigiani said the three factors which were key for the selection of the IoT partner were the global capacity, flexibility and price. “Telenor Connexion came out on top in all of the three areas. They could help us to smoothly scale the solution globally at a competitive price. Perhaps most importantly, Telenor Connexion was flexible in terms of SIM card volumes. Even though we were a rather small customer at first, Telenor Connexion was very accommodating and gave us the same attention as any other customer,” said Giovanni Virgilli, ‎IoT solutions manager at Carpigiani.

Telenor Connexion provided Carpigiani with a global IoT solution that was tied to more than 400 mobile networks globally and which uses a global SIM. The Nordic IoT specialist said that the data generated from each ice cream machine is used to analyse the state of the equipment. This allows Carpigiani to deliver a predictive customer service experience.

Relying on Telenor Connexion’s IoT Managed Connectivity solution, over 8,000 Carpigiani machines, comprising 300 product models, are now connected to the firm’s after-sales service monitoring system, which is being offered to customers as part of an extended all-inclusive warranty service called Teorema4U.

Carpigiani said the firm continues to work closely with Telenor Connexion to incorporate emerging markets for connected ice cream machines. The Italian manufacturer said that one of the key emerging market for the company is Asia.

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